Shipping & Return Policy

Shipping Information

At Vanessa’s Wine Accessories, we aim to make your shopping experience as smooth as your favorite sip.

Shipping Method & Cost:

• All orders ship via USPS Ground unless you select a different option at checkout.

• Shipping costs are based on your location and calculated at checkout.

• We currently do not ship to Alaska, Hawaii, or Puerto Rico.

Processing Time:

• Orders placed before 3:30 PM ET, Monday–Friday, are processed the same day.

• Orders placed after 3:30 PM ET or on weekends/holidays are processed the next business day.

• Please allow 1–3 business days for packing before shipping.

Delivery Time:

• Transit times vary by location.

• Processing time is separate from transit time.

Important Notes:

• A valid street address is required (no PO Boxes).

• Supply chain delays may affect delivery speed.

Lost or Missing Orders:
If tracking shows your package as “delivered” but you haven’t received it, please contact the carrier first. Packages sometimes arrive within 24 hours after tracking updates.

International Orders:
We do not currently ship internationally but are working to offer this in the future!

---

Return & Exchange Policy
We do not offer refunds. However, we accept exchanges for defective or damaged items of equal value. Please contact us within 5 days of delivery and provide a photo of the issue before removing the item from its packaging. We’ll gladly review your case and arrange the exchange.

Damaged or Defective Items:
If your item arrives damaged or defective, please email us at info@getvwa.com within 5 days of delivery. Include your order number and photos so we can review your case and offer a replacement or solution.

Need Help?
Contact us anytime at info@getvwa.com — we’re happy to help!

We appreciate you — CHEERS from Vanessa’s Wine Accessories! 🍷