Damages & Issues

Our quality control team inspects ALL items before they are shipped to our customers.

We will replace any manufactured damaged or defective items that you receive as long as Vanessa’s Wine Accessories or Getvwa.com has the items available. If the goods are NOT currently available, we will issue you a REFUND for the damaged items

We do not issue REFUNDS for improper use or other issues that are not attributable to a manufacturer damage or defectives.

Please note, that all orders must be inspected, and all claims for damages or shortages must be made within 48 hours after the receipt of the shipment.

We require pictures of manufactured damage or defective, so we can show them to our supplier and replace them or issue a refund.

Please send manufactured damage or defective photos along with order number to info@getvwa.com